Collective responsibility

This has reference to the article titled “Health, education scams in Orissa” (TNIE, 17 Aug 07). The author rightly suggests overhauling of the entire system through sweeping changes in policy and implementation.

Unfortunately we find key members in both the sectors over-emphasizing the role of the “controller” – be it drugs or examinations. Controllers are human-beings and are themselves quite susceptible to the various corruptive influences. Even if they are not, ensuring quality through “control” (i.e., inspecting somebody else’s work) is an archaic form of quality assurance model as compared to the one that enforces a discipline of self-control (quality at source). This requires collective ownership of processes designed to provide individual autonomy as-well-as accountability with the sole aim of ensuring high process capability. Capable processes ensure quality output. This also makes the system less-amenable to malpractices.

Apparently, the role of the controller is defined by the existing statutes. However, instead of emphasizing the need for statutory compliance, it would be heartening to see the legislators being supported to make important legislations to foster collective responsibility. We need a paradigm shift.